It is “unacceptable” that a whole lot of Canadian passengers stay stranded in Mexico after Sunwing canceled their flights house — and the federal authorities is “involved,” Transport Minister Omar Alghabra says.
His feedback come after Canadians described being shuffled between lodges in Mexico, generally arriving to seek out no rooms reserved for them, and mentioned Sunwing officers have to date handed on inaccurate and incomplete details about after they may go house.
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Canadian Sunwing passengers stranded in Mexico for five days with ‘no communication’
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Canadian Sunwing passengers stranded in Mexico for five days with ‘no communication’
Passengers who managed to return house say their Sunwing flights appeared “half-empty” at the same time as a whole lot of Canadians stay stranded in Cancun, Mexico, after vital disruption over the weekend after a serious winter storm disrupted journey plans throughout the nation disrupted.
“Canadians are affected person in terms of climate disruptions, however they rightly anticipate their airways to maintain them knowledgeable and to handle these disruptions easily,” Alghabra mentioned in a Wednesday tweet.
“I’m very involved concerning the present state of affairs with Sunwing Airways.”
The continued state of affairs, Alghabra added, is “unacceptable.”
“Canadians must obtain the data they should return house safely. We anticipate all airways to maintain their passengers knowledgeable in terms of delivering a service they’ve been paid for,” he wrote.
“Passengers have rights below the Air Passenger Safety Laws to make sure sturdy passenger safety in conditions like this, and our authorities will proceed to make sure these rights are protected.”
– Extra to return…
– with recordsdata from The Canadian Press
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