Think about arriving on the airport to select up your pets that had been shipped cross-country, solely to seek out out they have been placed on a aircraft to a different metropolis.
That is what occurred to Chilly Lake resident Megan Copeland, who was supposed to select up her two canine from Edmonton Worldwide Airport on Tuesday, however was informed by WestJet that they had been truly being despatched to Calgary. The canine then sat of their crates for about 20 hours after their flight to Edmonton was delayed a number of occasions after which canceled totally.
Learn extra:
Air Canada buyer fights airline after AirTag detects lacking bag caught greater than 8,000km away
Learn subsequent:
Lisa Marie Presley rushed to the hospital after cardiac arrest
“I simply need everybody to know that that is how they deal with animals and primarily based on different folks sharing my posts and different folks’s feedback, it is commonplace with them,” she stated.
“I am so upset and I am so indignant and annoyed about every little thing. I really feel like I am spiraling proper now.”
Copeland spent the vacations with family and friends in St. Catharines, Ont., visiting and bringing her two canine, Henry and Willow. She flew along with her canine in cargo in November with out issues, however there was no room to carry the canine on the identical flight when she returned to YEG.
She organized to fly them again a couple of days later.
Megan Copeland’s canine, Willow.
Megan Copeland / Offered
Megan Copeland’s canine, Henry, and her eight-month-old son.
Megan Copeland / Offered
She, her husband and eight-month-old son drove to Edmonton on January 10 to select up the canine and noticed on the flight tracker that that they had landed, however after ready about an hour to be reunited with the pets, she was informed they had been on the Calgary airport.
“(The worker) stated they had been going to determine it out and so they had been going to get them on the subsequent flight to Edmonton.”
Learn extra:
Calgary lady annoyed over WestJet customer support rip-off
Learn subsequent:
‘Shock, grief, anger’: One other NS lady dies after 7-hour ER wait, household says
The canine’ new flight was scheduled to land round 4:40, then it was delayed till round 5:45. The 2 canine sat of their crates with out meals or water in Calgary whereas Copeland and her husband tried to maintain their child busy and comfortable on the airport. Subsequently, it was additional delayed till 22:30
“That is once I acquired my first name from them, as a result of I hadn’t obtained a name from all of them day with all this occurring,” Copeland stated.
Copeland stated she was informed somebody was sitting with the canine within the warehouse. She requested if the canine had been fed or watered or set free of their crates.
“She informed me they could not give them meals. They do not need to give them water as a result of they’ll pee of their crates and so they cannot take them out of their crates.”
The household determined to discover a resort for the evening whereas they waited for the canine, however heard an hour later that the flight had been canceled and the canine can be there all evening. As well as, she needed to pay $300 per canine in boarding charges.
“I am not paying you $600 to not care for my canine,” she stated.
The household drove to Calgary and had been lastly reunited with the canine round 1 a.m. They circled and drove six hours again to Chilly Lake. Copeland stated the canine are bodily superb, however anxious and torpid.
Learn extra:
Calgary canine proprietor worries about airline pet security after pup left on tarmac in 30-degree warmth
Learn subsequent:
Air Canada buyer fights airline after AirTag detects lacking bag caught greater than 8,000km away
Copeland stated she desires to warn different pet homeowners concerning the risks of transport their pets,
“They (WestJet) clearly don’t deal with their animals like residing, respiratory creatures. They deal with them like suitcases and baggage,” she stated.
She desires her a refund from WestJet for the flight that landed her canine in Calgary.
“To not point out the resort charges and the fuel cash to drive all the way in which there and all the way in which again. Some type of compensation can be nice,” she stated.
WestJet stated the criticism was being escalated to the suitable staff for investigation, however didn’t remark additional. The story will probably be up to date as soon as one is obtained.
© 2023 World Information, a division of Corus Leisure Inc.
