An Air Canada buyer says he’s offended and pissed off on the lack of effort by the airline to retrieve his misplaced baggage after he tracked it with an Apple AirTag.
“You are feeling helpless like there’s nothing you are able to do,” Paul Kliffer stated.
After listening to quite a few reviews of airways dropping baggage, Kliffer and his spouse invested in an Apple AirTag – a wi-fi monitoring system that may connect to varied objects, together with checked baggage.
The know-how was put to the check this previous November when the Victoria, BC couple returned residence from Mexico Metropolis.
Once they landed in Vancouver earlier than leaving for Victoria, Kliffer’s spouse checked their AirTag on their telephone. “It stated our bag was 4,000 kilometers away, which did not sound good,” Kliffer stated.
The couple found that the bags was nonetheless sitting on the Worldwide Airport in Mexico.
Kliffer stated he contacted an Air Canada agent and instantly opened a declare. He stated he was advised by an agent that he would have his suitcase returned residence quickly.
“My bag by no means arrived,” he stated. “Over the subsequent three days I went again to Victoria and so they repeated once more that there was nothing they might do besides ship a word to Mexico Metropolis.”
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After two weeks, nonetheless, Kliffer stated the scenario went from unhealthy to worse. He was shocked to find the situation of the AirTag indicated that the bags was now sitting on the worldwide airport in Madrid, Spain.
“How might this occur,” he stated.
Kliffer continued to succeed in out to Air Canada with no outcomes. “They might escalate the file to a extra necessary stage and I might be contacted inside 48 hours. It by no means occurred,” Kliffer stated.
Client Affairs reached out to Air Canada on Kliffer’s behalf. Air Canada expressed its remorse by saying:
“We totally understand how inconvenient it’s when baggage is delayed and our intention is to all the time have baggage journey and arrive with the passenger. On this case, sadly, this didn’t happen and, given the time that has now handed with out success in recovering the luggage, we’ve knowledgeable the client that we’re continuing with compensation. The declare is presently being processed and we’ll observe up instantly with the client.”
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Client Issues additionally offered Air Canada with a screenshot of Kliffer’s AirTag displaying his bag sitting in Madrid, Spain, and requested the airline why it did not attempt to discover Kliffer’s bag, however the firm didn’t reply not.
John Gradek, a lecturer at McGill College and program coordinator for the aviation administration program, stated that in his opinion, on the subject of baggage dealing with, it’s usually not a precedence for the airline.
“It isn’t a part of the service technique of an airline to essentially be sure that the bag takes the least variety of detours to a vacation spot,” he stated.
Nonetheless, Gradek suggested that AirTags could possibly be a useful gizmo.
“AirTags to me is a method so that you can maintain the airline accountable,” he stated. “You may principally wag the airways’ tail fairly exhausting by getting on their suitcase and saying ‘please get my bag transferring’,”
However in Kliffer’s case, with Air Canada declaring it’s going after compensation, he stated he now feels deserted.
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