Aptitude Airways is dealing with service points on its web site affecting prospects’ potential to e-book a flight with the low-cost provider.
A number of prospects reached out to International Information over the weekend stating they had been unable to e-book a flight on the Edmonton-based airline. Others on social media echoed the issues on Monday.
As of Monday afternoon, customers who tried to e-book a flight had been met with an internet web page apologizing for the inconvenience.
“We’re presently experiencing a service interruption. Please verify again quickly,” the message learn.
A spokesperson for Aptitude informed International Information in an emailed assertion Monday afternoon that the airline’s groups “have been working in a single day to deal with the interruption.”
“Whereas we remorse any inconvenience it could have triggered, we anticipate reserving companies being restored inside the subsequent few hours,” the assertion mentioned.
The spokesperson didn’t tackle International Information’ query a few trigger for the outage.
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Aptitude reportedly additionally informed the Globe and Mail in an e mail Sunday that its crews had been working in a single day and {that a} decision was anticipated inside hours.
The most recent hiccups come as Aptitude faces monetary hurdles. The corporate owes $67.2 million to the federal authorities in unpaid taxes, however says it has a deal to pay the quantity again to the Canada Income Company.
The airline can also be caught up in a authorized back-and-forth with the lessors of a part of its fleet, which seized various jets from the airline final spring amid claims of missed funds – a declare that Aptitude rejects.
Aptitude additionally pared down its spring journey schedule in 2024, flying 600 fewer flights than in March, April and Could final 12 months. In an announcement to International Information on Friday, Aptitude pushed again on assertions that the lowered schedule had something to do with monetary challenges.
As an alternative, CEO Stephen Jones mentioned in an announcement that the corporate is specializing in longer flights to solar locations and fewer home journeys.
Aptitude is left as Canada’s sole low-cost provider after the collapse of Lynx Air final month.
Karl Moore, affiliate professor at McGill College’s Desautels School of Administration, tells International Information that Aptitude’s monetary difficulties and snafus affecting its reserving system make him “nervous” concerning the firm’s future.
“If you happen to don’t put money into IT adequately, you possibly can have issues like this, which goes to impression your potential to serve your purchasers and in reality generate profits over time,” he says.
– with recordsdata from International Information’ Anne Gaviola
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